• (+44)01184661244
TRY FOR FREE
Selro Onboarding Session2024-06-11T16:11:21+00:00

Book an onboarding session with an E-commerce Specialist

  • Get an overview of Selro Platform and its multi-channel features
  • Discuss your e-commerce business and see how Selro can help to streamline it and grow across multiple sales channels
  • Onboarding support to get your account setup with multiple sales channels, couriers etc
  • Migration support if you are moving from an another system

“When you join Selro you get more than just a system, you get amazing service and a team of people on your side wanting to help your business that know a lot about eCommerce and have a huge amount of knowledge to help my/your business grow from strength to strength. I’ve not looked back since joining Selro”

Andy Tauber

Kiddimax CEO

Frequently Asked Questions

Do you take any commissions from sales?2023-06-05T16:32:58+00:00

Selro never takes commissions from sales. It only charges a fixed monthly subscription charge based on order volumes in each tier. Unlike most of our competitors, Selro is committed to keeping pricing transparent to all  customers.

What if we go over the order levels for some months? Do you move the subscription tier up automatically?2023-02-27T17:45:45+00:00

No, Selro doesn’t automatically upgrade the subscription if you go over the order limit in one month (e.g. during Xmas sales). We monitor for two months, and if the number of orders is continuously exceeding the limit, we will let you know and move to the next tier.

If you are moved to the higher tier and your order total decreases please contact our support team at support@selro.com and they will review your account and subscription package accordingly.

Where is Selro’s customer support base?2024-06-07T07:00:24+00:00

Selro’s customer support is based in the UK (Reading and Southampton)

What are the support hours?2023-03-11T08:11:50+00:00

Selro support hours are as follows.

Phone and Chat Support 9.00 AM to 5.30 PM GMT MON-FRI
Email Support 8.30 AM to 10 PM GMT every day, including Saturday and Sunday